Return & Refund Policy – Server Evo

Last Updated: 07-06-2026

At Server Evo , we want you to be completely satisfied with your computer hardware purchase. This Return & Refund Policy outlines your options and the conditions for returning products purchased from our online store, whether for a refund, exchange, or store credit.

1. Our Commitment to You

Up to 81% of consumers read a store’s return policy before making a purchase decision . We believe in transparency and want to make our process as clear and straightforward as possible. Our policy is designed to build trust and ensure you feel confident when shopping for high-value computer components like CPUs, GPUs, and motherboards .

2. 14-Day Hassle-Free Exchange & Store Credit

We offer a 14-day hassle-free exchange and store credit policy for most items .

Conditions:

• Unopened & Unused: Items must be in brand new, unopened condition with all original packaging, accessories, and paperwork intact .

• Timing: The 14-day period begins on the date of delivery .

• Outcome: You will receive store credit or an exchange for the original purchase amount. If an exchange is not possible, store credit will be issued .

• Promotional Items: If your purchase included a promotional item, it must also be returned. Otherwise, its value will be deducted from your store credit .

3. Returns for Opened or Used Items

You may return opened items within 14 days of delivery, subject to a restocking fee .

Conditions:

• Opened Items: Returns of opened items are subject to a minimum 25% restocking fee .

• Condition: Items must be returned in their original packaging, complete with all accessories and manuals .

• Eligibility: This option is not available for non-returnable products listed below.

• Promotional Items: If your purchase included a promotional item, it must also be returned. Otherwise, its value will be deducted from your refund .

4. Non-Returnable Items

The following items are generally not eligible for return or exchange :

• Special Order Items

• Software

• Gift Cards

• Licensing

• Custom-Built Systems

• Clearance Items

• Watercooling Products

• Headphones (In-Ear, On-Ear, Over-Ear)

• Microphones

5. Defective or Damaged Items

For items that are Dead on Arrival (DOA) or defective, we follow standard warranty procedures.

• Inspection: A return request (RMA) must be submitted, and the item will be subject to inspection .

• Shipping: If an item is confirmed to be defective or damaged during shipping, return shipping costs are generally covered by us .

• Reporting Damage: Any visible damage upon delivery must be reported to us within 7 calendar days of receipt . For your protection, inspect your package before signing for it .

6. Return Process

Please follow these steps to initiate a return:

1. Request an RMA: Submit a return request through our support portal to obtain a Return Merchandise Authorization (RMA) number before sending any item back. Goods returned without an RMA number will not be accepted .

2. Packaging: Securely package the item in its original packaging, including all accessories and paperwork. Ensure it is well-protected for return transit .

3. Shipping: You are responsible for return shipping costs unless the item is defective or we made an error . We strongly recommend using a trackable shipping service.

4. Processing: Once we receive and inspect your return, we will process your refund or exchange .

7. Refunds

• Refunds will be issued to your original method of payment .

• Processing times vary. Please allow 7 working days from the time we confirm your return for the refund to be processed .

• A restocking fee may apply as detailed above .

8. Your Trust is Our Priority

We understand that buying computer hardware online involves a high degree of trust. A clear, fair return policy is a crucial part of that trust . We are committed to making your experience with us a positive one, from purchase through to after-sales service.

For further inquires, reach out to us at: sales@serverevo.com